Below are a few swimwear questions which we are frequently asked. If you do not see your answer below, please contact us here »
• What are my delivery options?
USPS is our shipping carrier. All orders will be shipped Priority Mail (1-3 Days). Items ship on business days only (Monday – Friday) excluding holidays when USPS is not running. Estimated delivery dates apply to in-stock items only. If you have back-ordered items, they will be shipped separately.
• When will my item ship?
All orders will be sent within 48 hours of your order being placed, unless the item is back-ordered or discontinued (this applies mainly to sale items). You will be notified if your item is back-ordered once the order has been processed.
• How can I track my order?
A tracking number will be applied to your order as soon as it ships. You will be able to review this on your order details.
• What is the return policy?
Please email us at firstname.lastname@example.org or call us at 843-445-9203 to file for a return. The customer is responsible for the cost of the return freight and the original order’s freight will not be refunded. All items must be returned in their original condition. All tags and hygienic liners must still be in place, as well as no damages or signs of wear. Items returned that are not in their original condition will not be eligible for a refund or exchange. All sale items are final sale and will not be eligible for return.
• What forms of payment do you accept online?
We will be accept all credit cards (Visa MasterCard, & American Express) and PayPal.
• What are the care instructions for the suits?
We recommend hand washing with cold water. Do not use bleach, iron the suits, or dry clean our items. Hang to dry for best results.
• How do I subscribe to H2OH’s mailing list?
Add your email address to the bottom portion of our site that is labeled ‘Sign Up For Our Newsletter‘ so we can keep you updated on all of the exciting and new things our company is doing. Subscribers will also receive the latest coupon codes and be the first to know when sales are going on!
• What is the best top for a small bust?
The Bermuda Triangle Top (Style #201) is by far our best selling top for our ladies with smaller busts. An effortless, simple top that goes with any of our bottoms! The neck and back tie allows for customers of all sizes to adjust tightness/amount of support!
• What is the best top for a large bust?
The Ultimate Underwire Bandeau (Style #333) and The Flawless Underwire (Style #334) are two of our best sellers for large bust sizes. The Ultimate Underwire Bandeau offers an underwire support, as well as a tie back for adjustments! This top can also be worn strapless without the worry of your top falling out of place. The Flawless Underwire also offers underwire support, but the key feature of this top is the cross-back. The straps cross in the back to alleviate the stress that normal over the shoulder straps tend to put on our back and shoulders. Both of these tops will leave you worry free when playing in the waves this summer.
• What is the most popular moderate coverage bottom?
Our most popular moderate coverage bottom would absolutely be The Easy To Please Adjustable Tie (Style #081). This bottom has been in our line since we started our company and has been our best seller throughout the years. The adjustable ties allow any type of modification necessary and the moderate back offers a comfortable amount of coverage without looking frumpy.
• How do I know what size I am?
Choosing your size is always a difficult process when buying online and we try to make the decision as easy on you as possible! See our size chart for a detailed description of what our sizing usually breaks down to. Please note that a size Medium in a junior style bottom will not be the same sizing as a size Medium in a more mature style bottom. Feel free to call or email with any sizing questions before placing your order.
• How do I get a copy of the catalog?
In the Wholesale section of our site you will be able to find a downloadable version of our 2016 catalog. If you would like a copy of our catalog mailed to you, please contact us by phone or email.
• How do I become a wholesale buyer?
Please email us at email@example.com or call us at 843-445-9203 to request a credit application.
• Where can I find wholesale order sheets?
Please see the Wholesale section of our site to view our order forms.